LynuxWorks SUPPORT DEPARTMENT

"I have used LynxOS for four years now and their support is at the top of the list... I have never seen a better bunch of people or a more effective support structure." - B.J., LynxOS developer employed at JPL, posted on comp.os.lynx newsgroup

Fast answers based on our proven success in implementing the Linux®/UNIX® paradigm.

BlueCat Priority Support

BlueCat® Priority Support is ideal if you require short response times, unlimited access, corrections to known or observed defects and assistance at the implementation level. BlueCat Priority Support is not limited to number of calls. (BSP porting or consulting is not included).

BlueCat Priority Support provides all the features of Maintenance Support and more:

• access to LynuxWorks™' North American and European support centers during business hours
• best-effort response within four working hours
• FTP access for maintenance updates and documentation
• service for current BlueCat release plus N-1 (no upgrades)
• reponses concerning command syntax, functionality of system calls, device facilities, and utilities at the level of the reference manual
• no-charge upgrades to the next release of the licensed product (A.XX.XX)
• provision of patches for critical errors

• BlueCat Embedded Linux
• Board Support Packages
• Evaluation Version
• Request Product Updates
• PowerPC Linux
• ARM Linux
• Linux Point of Sale Systems (POS)
• Frequently Asked Questions
• Luminosity Eclipse-based IDE
• Spyker Trace Tool
• How to Order BlueCat
• BlueCat Support
• BlueCat User Documents
• Linux Mobile Phones
• Training on BlueCat
• White Papers
• Third-party Partner Products
• Embedded Success Stories
• A Developer's Review of BlueCat

Block-of-Time Support

Block-of-Time Support may also be purchased. Priority Support features are provided and the purchased support hours may be used any time during a one-year period. Contact LynuxWorks Support to order or for more information.

Developer support

If you are a developer implementing your own BSP port and need in-depth technical expertise, LynuxWorks suggests its Developer Support program.

A Technical Account Manager is assigned to your project and you receive all BlueCat Priority Support benefits. Contact LynuxWorks Support for more details.