LynuxWorks Enhances Customer Support with Online Service

SAN JOSÉ, Calif., May 07, 2002—LynuxWorks™ today announced that it has enriched its customer support system through the implementation of web-based support. The online enhancement is included in all support packages, offers expanded hours of customer support, and access to an online database for customers and OEMs developing and supporting products based on LynuxWorks embedded software.

LynuxWorks provides global technical support from five centers located in San José, Dallas, Paris, Tokyo and Moscow. The new online support services extend and enhance current capabilities by offering:

• 24-hour online resources
• Self-help through a natural language search knowledge database
• The ability to submit, track and monitor requests
• Auto patch notification and downloadable patches
• Online documentation

The sophisticated web interface will make technical support more convenient and easier to use, underscoring LynuxWorks' commitment to customer satisfaction. Utilizing the natural language search capabilities, customers can easily sift through the knowledge database to find immediate answers to their queries.

"The information available in our online database and extended hours of support help us better serve our valued customers and partners anywhere in the world," said Bob Morris, vice president of sales and marketing for LynuxWorks. "The expansion of our support program enables our customers to meet tighter time-to-market schedules while providing greater support for LynuxWorks-based products already in the field."

To learn more about LynuxWorks customer service programs, visit LynuxWorks support or call 866.664.7787.

About LynuxWorks

LynuxWorks is a world leader in the embedded software market, providing operating systems, software development products and consulting services for the world's most successful communications, aerospace/defense, and consumer products companies. Established in 1988, the company is a founding member of the real-time operating systems (RTOS) industry, and a leading participant in the Embedded Linux Consortium (ELC). LynuxWorks' headquarters are located in San José, California. The company's products include the open-source BlueCat® Linux® and the scalable, Linux-compatible LynxOS® real-time operating system. World-class companies use LynuxWorks' products, including: 3Com, Alcatel, Boeing, Ericsson, Hewlett Packard, Jet Propulsion Laboratory, Lockheed Martin, Lucent Technologies, Marconi, Mitsubishi, Motorola, NEC USA, Raytheon, TRW and Xerox.

LynuxWorks is a trademark of LynuxWorks, Inc. Other brand or product names are registered trademarks or trademarks of the respective holders. Linux is a registered trademark of Linus Torvald.

LynuxWorks press contacts

Kirsten Long Director, Marketing Communications LynuxWorks, Inc. USA +1 408-979-4404	Barbara Stewart Patterson & Associates USA 480-488-6909
Hamid Mirab Managing Director EMEA LynuxWorks Ltd. United Kingdom +44 208-906-9506	Peter van der Sluijs Neesham Public Relations Europe +44 1442-879222